Terms & Conditions

By accepting a professional cleaning service appointment, you acknowledge and agree to the terms outlined in this Agreement. This Agreement, along with any confirmation letters and cleaning schedules, constitutes the entire agreement between the parties.

We offer a 24-hour, 100% Satisfaction Guarantee for all recurring residential customers (e.g., weekly, bi-weekly). If you are not satisfied with any area of your home, contact us within 24 hours, and we will return within 7 days to re-clean those areas at no additional charge.

• Our service hours are Monday through Friday, 9:00 AM – 6:00 PM, and weekends by appointment.
• Due to varying schedules, exact arrival times are not guaranteed, but we will make every effort to accommodate your preferred time.
• We require a valid payment method on file at the time of booking to secure your appointment.

• A hold (authorization) will be placed on your card 24 hours prior to the cleaning for existing clients and 48 hours prior for new clients to confirm the availability of funds.
• Full payment is charged after service is completed.
• If the hold fails, we will contact you for an updated payment method. If we cannot secure payment, the appointment will be canceled.
• We accept all major credit cards and electronic payments.
• Recurring clients will have payments processed automatically on the scheduled cleaning day.
• If a payment is declined, the cleaning appointment will not proceed until the balance is settled.
• Refunds are not provided for completed services, but we will return to address any concerns within our 24-hour satisfaction guarantee policy.

• If you need to reschedule or cancel, you must notify us at least 24 hours in advance to avoid fees.
• Same-day cancellations or reschedules will result in a charge of 50% of the booking fee.
• No-shows or cancellations within 3 hours of the scheduled cleaning time will be charged 100% of the booking fee.
• If our cleaners arrive and are unable to access the property (e.g., incorrect key code, locked door, or no one available to let them in), it will be treated as a last-minute cancellation and charged in full.

• Our team brings standard cleaning supplies and equipment.
• If you prefer us to use your cleaning products, please inform us in advance.
• Additional charges may apply for specialty cleaning products or services outside the normal scope.

• Extra tasks such as inside appliances, deep cleaning, post-construction cleaning, or move-in/move-out services must be requested in advance.
• Additional fees may apply for excessive dirt, pet hair, or heavy clutter that requires extra time beyond the standard cleaning duration.

• To ensure efficient service, please declutter surfaces before our team arrives.
• We are not responsible for organizing or moving furniture, personal items, or fragile valuables.
• If cleaning cannot be performed due to excessive clutter, we reserve the right to cancel the appointment and charge the full fee.

• If our team feels unsafe (due to aggressive pets, hazardous environments, or unsafe conditions), they will leave immediately, and the full booking fee will be charged.
• Clients must ensure safe access to the property.

• A $15 Pet Fee applies if pets are present and not disclosed at the time of booking.
• For safety reasons, aggressive pets must be secured during service.

• We assume no liability for pre-existing damages or items that are not properly secured.
• Clients should remove fragile or valuable items from cleaning areas.

For any questions about these Terms & Conditions or Cancellations, please contact us:

Blossom Cleans & Its Group of Companies (Valet Maids & Express Home Maids)