Blossom Cleans NYC LLC Terms of Service

Your use of this website is governed by the terms and conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. You may not use this website and should exit it now if you do not agree with these terms and conditions. Blossom Cleans NYC LLC may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.

Arrival

We reserve the right to arrive to your home within a 30 minute window of the scheduled cleaning time. For example, if the booking time is 12:00 PM, we may arrive between 11:30 AM and 12:30 PM.

Cleaning Supplies/Equipment

Blossom Cleans NYC LLC provides environmentally-friendly products and nearly all equipment required for cleaning your apartment. You will need to provide a toilet brush and running water. If you want high areas cleaned, you must provide a step stool. If you want carpets and rugs vacuumed, you may provide a vacuum or Blossom Cleans NYC LLC will provide one if required. If you would like us to use speciality products (e.g., specific cleaners and sponge mops), please leave it out and include this request in your special account instructions.

Cancellations

We request that cancellations take place at least 12 hours before the time of the home cleaning appointment.

 Cancellations or rescheduling made within 12 hours of the cleaning will result in a fee equal to 50% of the original cleaning cost.

 Cleaners being denied access to the home at the time of cleaning (due to a customer no-show or lock-out) will result in the full original cleaning cost being charged.

 Cancellations or rescheduling made less than 12 hours before the cleaning will result in the full original cleaning cost being charged.

Satisfaction Guarantee

If you are unhappy with your clean, and your home is as described (size, etc.) and in standard condition, Blossom Cleans NYC LLC will send a cleaner back to address any areas in which we fell short within 3 days of your original clean. Please email us at support@blossomcleans.com or give us a call at 929-282-2692, and we will address your concerns in a timely and professional manner.

Safety

Blossom Cleans NYC LLC reserves the right to remove its employees from your home, should the environment become unsafe, our cancellation policy will apply.

Blossom Clean NYC LLC reserve the rights to cancel due to severe weather for the safety of employees.

Heavy Furniture and Items

Due to safety concerns, we will not allow our cleaners to move and/or lift heavy items. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival.

Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Blossom Cleans NYC LLC reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Blossom Cleans NYC LLC will charge you a pro-rated expense based on work performed. If removal of our housekeepers is due to aggressive pets, our cancellation policy will apply.

Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.

No Warranty

Blossom Cleans NYC LLC provides this web site and its content “as is” and without any representation or warranty, express, implied, or statutory. Blossom Cleans NYC LLC specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Blossom Cleans NYC LLC protects the security and safety of its customers and its quality of services by being fully insured, bonded and certified.

Damages

Blossom Cleans NYC LLC Cleaning Professionals will conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment.

Blossom Cleans NYC LLC requests that you are accessible to be contacted so that Blossom Cleans NYC LLC or its representatives can assess and repair any damages.

Blossom Cleans NYC LLC reserves the right to contract suitable professionals to repair damages.

Blossom Cleans NYC LLC will make payment arrangements directly to its contractors to settle anydamage repair.

Caulking and Grout

Blossom Cleans NYC LLC does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.

Discounts

Blossom Cleans NYC LLC reserves the right to alter or withdraw discounts on future service at any time, but will always advise clients of any change.

Payments

 We require a major credit or debit card on file to schedule an appointment.

New Clients First Cleanings your card will be charged immediately after placing your booking. If Booked over the phone or via email and invoice will be sent and should be paid immediately or Booking will be cancelled.

 We may place a hold (shows as “pending” on some statements)–not a charge–from the time of scheduling to the time of the cleaning.

 Your card will be charged after the cleaning is complete.

 We may charge a $35 late payment fee in the case of a declining card not allowing our usual charge window.

Reviews

We require 7 days to resolve any and all issues before you post feedback to non-Blossom Cleans NYC LLC platforms. This includes, but is not limited to, Facebook, Instagram, Twitter, Thumbtac, Google+, Angie’s List, and Yelp. We work incredibly hard to take care of our clientele and we appreciate that this respect is mutual.

Direct Hiring of Our Housekeepers

Blossom Cleans NYC LLC invests heavily in training methods and background screening to find quality employees. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment.

By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.

Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Blossom Cleans NYC LLC is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Blossom Cleans NYC LLC (when applicable), but also by United States Federal and Local Laws.

Privacy & Protection Of Personal Information

This is the web site of Blossom Cleans NYC LLC

We can be reached via e-mail at info@blossomcleans.com or you can reach us by telephone at (929) 282-2692 from 8:00 am to 9:00 pm EST.

For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.